The NEC Facilities

Baby Facilities

  • Adjacent to Hall 1 entrance – baby changing room comprising of 2 toilets, baby changing area, bottle warming machine and screened off breast feeding area.
  • Adjacent to Hall 2 entrance - pull down changing unit, chair and sink
  • Adjacent to Hall 4 entrance (within the disabled toilet) - pull down changing unit
  • Adjacent to Hall 8 entrance (within the disabled toilet) - pull down changing unit
  • Adjacent to Hall 9 entrance (within the ladies toilets) - nappy machine, baby changing area, pull down changing unit, 1 baby seat, 1 bottle warming machine and 1 chair and (within the mens toilets) - pull down changing unit
  • Adjacent to Hall 12 entrance (within the ladies toilets) - nappy machine, baby changing area, pull down changing unit, 1 baby seat, 1 bottle warming machine and 1 chair and (within the mens toilets) - pull down changing unit
  • Adjacent to Hall 18 entrance by kiosks (within the ladies toilets) - nappy machine, baby changing area, pull down changing unit, 1 baby seat, 1 bottle warming machine and 1 chair and within each of the 2 disabled toilets in the same area – pull down changing units
  • Adjacent to Hall 20 entrance (within the ladies toilets) - nappy machine, baby changing area, pull down changing unit, 1 baby seat, 1 bottle warming machine and 1 chair and within each of the 2 disabled toilets in the same area – pull down changing units

Bank

There is a NatWest Bank situated by Hall 4 in the Piazza.
This is open Monday to Friday 09:00-16:30 (except Wednesday 09:30-16:30)
Telephone number 0845 302 0754.

Car Parking

The NEC has over 22000 car park spaces. Car park charges may apply. Visit What's On for event specific car parking prices.

If car parking charges apply and you are purchasing your show tickets through The Ticket Factory, you may have the option of pre-purchasing your car parking ticket in advance at a slightly reduced fee. This is only available on certain shows and at the same time as purchasing your show ticket through The Ticket Factory. (Also see “Shuttle Service” for further information)

Cash Points

Cash points inside and outside the Natwest Bank by Hall 4.

Natwest cash point opposite Hall 8 by Atrium 2 entrance.

There are also four other portable cash machines in the Atrium, there is a charge for using these machines.  They are located adjacent to Hall 6 entrance and opposite food to youwhich is located near to Hall 6 entrance, by Concourse Suites 1 & 2 and opposite Hall 18.

Chaplaincy

The NEC Chaplaincy is available for consultation and support on 07790 499384 or e-mail stephen.willey@necgroup.co.uk. Also, see “Prayer Room”for further information.

Childrens Identification Wristbands

Childrens Identification Wristbands are available from our Visitor and Business Centres and the Security office next to Hall 1 in the Piazza as a complimentary service.

The Wristbands clearly say on the outside “If I’m lost look inside!”and assist our staff in reuniting lost children with their carers.

Cloakrooms

There are manned cloakrooms adjacent to halls when shows are on. Visitors can store bags, coats and luggage for £1 per item per day. Overnight storage is not possible at the NEC.

Dogs

Dogs are not permitted on the premises, with the exception of assistance dogs.

Disabled Facilities

Please click here for further information.

Feedback

We are constantly looking for ways to ensure that your experience at our venues is the best that it can be and we appreciate any feedback you can give us on your visit.
Email: feedback@necgroup.co.uk or tel: +44 (0) 121 780 4141

International Trade Promotion Centre

The ITPC offers a wide range of services tailored to meet client's specific objectives. Whether you are from a UK company looking to develop your international trading opportunities, or an international organisation interested in increasing business in the UK, the Centre's team will be able to help maximise opportunities. Based by Hall 10 in the Atrium, contact 0121 767 3247 or email victoria.stubbs@necgroup.co.uk.

Lost Property

The main area is located in the Security office on the Piazza between Subway and Hall 1. There is also a smaller security office in the Atrium near Hall 20.
For property lost on the same day during an exhibition, visitors can go in person to the nearest Security office.

Once the show is over, all lost property is moved to the Piazza office. You can call 0121 767 3883 for lost property queries.

Medical

The Medical Centres onsite are the first place to visit for any accidents.
The Piazza medical centre is situated by Hall 5, next to the Visitor & Business Centre.
The Atrium medical centre is situated by Atrium Entrance 2, opposite Hall 8.
You can contact them on 0121 767 2494 or 0121 767 3707 or ask a member of staff whilst on site.

Meeting Points

There is a meeting point in the Piazza (Halls 1-5) opposite Subway (located between halls 1 and 2) and in the Atrium (Halls 6-20) at Atrium 2 main entrance opposite hall 8.

Mobile Charging

Piazza, opposite Wetherspoons - 2 chargers each having 6 individual units
Atrium, opposite Suite 21 - 2 chargers each having 6 individual units

The following devices can be left in the chargers at a cost of £1 - 30mins, £1.50 - 60mins, £2 - 90mins :-

  • Nokia
  • Nec E606/616/E313
  • O2 X2
  • Panasonic X60/X70
  • Sagem 918/920/MYX2/MYX5/MYX6
  • Samsung All Models
  • Samsung E720
  • Sharp GX10/GX20
  • Sharp GX30/GX30i
  • Siemens A55/S55/C55/SL55
  • Siemens C25/C35/C45/A35/A50
  • Sony Ericsson All Models
  • Sony Ericsson K750i
  • SPV C500
  • iPod
  • LG U8110/U8120
  • Motorola A835
  • Motorola T180/T2288/C350
  • Motorola V Series
  • Motorola V3
  • Blackberry 7230
  • Sony PSP charger
  • USB charger/Ipod Shuffle

Newsagents

Martin’s Newsagents are located between Halls 4 and 5 in the Piazza. There are also outlets in the Atrium, by Halls 6 and 10. Opening hours vary depending on show activity in each area.

Pay Phones

There are pay phones situated in the Atrium (Halls 6-20), near to all three main entrances. Two pay phones are situated on the central pillar by Wetherspoons in the Piazza (Halls 1-5). These phones can be used for overseas calls.

There are also pay phones at Birmingham International train station that accept Euros .

Post Boxes / Offices

There is a post box in the Piazza (Halls 1-5) opposite the NW Bank and in the Atrium (Halls 6-20) adjacent to Entrance 2, where collections are made daily.

There is no Post Office on site, however stamps can be purchased from the Visitor & Business Centres. They can also weigh small packages here.

Prayer Room

The NEC has a Multi-Faith Prayer Room available for prayer, reflection or meditation.

It is situated on the Piazza (Halls 1-5) next to the chapaincy office (by Subway) and has a washing facility for those who require it.

The room has prayer mats, holy books and other resources for prayer which have been donated by representatives of local faiths.

For more information regarding the Multi-Faith Prayer Room, or for details of local places of worship/faith leaders, please contact NEC Group Chaplain stephen.willey@necgroup.co.uk

Shuttle service

Shuttle buses run continuously for free around site between the car parks and the halls during exhibitions, normally one hour before and after the exhibition.

Operating times are shown at the bus stops. Our aim is for you to wait no longer than 15 minutes on the days the bus service is operating. We apologise in advance for any delay, this may be caused by volume of traffic around the venue during peak times.
Should you rather take a pedestrian route, these are also shown at the bus stops with an estimated time scale.

Taxis

These are usually available outside the Piazza main entrance and Atrium 1 entrance when shows are taking place at The NEC.

The Ticket Factory

The Ticket Factory sells tickets for The NEC, the LG Arena, The NIA and other selected events and venues across the UK, please call 0844 33 88 000 or visit The Ticket Factory website for further information.

Tickets can be purchased in person from the LG Arena Box Office on Fridays and Saturdays from 12 - 5pm and at variable times on event days, concert evenings and major releases. Tickets are also available from the Visitor & Business Centre at either the Piazza or the Atrium. Please call 0121 767 3697 to confirm exact opening hours / locations.

Toilets

There are many toilet facilities throughout the NEC complex.

Vending

There are a number of vending machines on site in various locations:-

Piazza, opposite Hall 2 - photo booth, IT consumables, digital printing, business cards
Atrium, Entrance 2 - photo booth, IT consumables, digital printing, business cards, umbrellas
Atrium, Entrance 3 - Universal Photo Booth (this accommodates wheel chairs), business cards

Visitor and Business Centre

There are two NEC Visitor & Business Centres which are located in the Piazza by Hall 5, next to Martin’s Newsagents and in the Atrium, by Hall 9, opposite Concourse Suites 1 and 2.

They offer a wide range of services including:

  • Information on events, the site & local area, regional attractions and public transport. Photocopying & Printing from CD or memory stick - black & white or colour up to A3 size
  • Faxing - incoming or outgoing.
  • Internet Access - £1 per 10 minutes or £1 for 20 minutes on own laptop.
  • WiFi Scratchcards - £5 for 1 hours access.
  • Laminating - up to A3 size.
  • Mobile/Cell Phone Services - sim cards, chargers, e top-up & hire of mobile phones.
  • Stationery - limited range on sale.
  • Stamps & Postcards.
  • Ticket Factory tickets are also on sale (Please note that on concert and event release days, tickets will only be available from the Arena Box Office).
  • NEC Mobility - The Visitor & Business Centres are a point of contact for this service and visitors are welcome to call in for assistance.

Our standard opening hours are 0900-1700 hrs Monday to Friday. However, these are extended to include weekends and longer opening hours are based on show activity.

You can contact us at info@necgroup.co.uk or by calling 0121 780 4141.

Wifi Zones

There are 3 zones within the NEC where you can access our wireless internet (WiFi) network using a laptop computer. They are in the Atrium (by Halls 12 & 20) and the Piazza (Halls 1-5) by Wetherspoons. The zones are identified by orange 'WiFi zone' signs.

To use the network you will need to purchase a voucher from one of the NEC Visitor & Business Centres (by Hall 5 or Hall 9) or the Atrium Information Point (by Hall 19). The vouchers cost £5 and give 1 hours total access. You do not have to use the whole hour at one time - you can log in and out as many times as you like.
If you would like to see more detailed instructions on how to use the network then please click here.

If you are unsure about how to connect or experience any difficulties whilst using this service then ask the team at the Visitor and Business Centres who will be pleased to help.  Please note that the wireless network is not secure and we do not provide any virus scanning or firewall facilities.